Frequently Asked Questions
Take a look at our answers to questions that are frequently asked about our different services. If you have a question that's not listed, let us know.
How Long Has Radiant Elephant Been In Business?
Our agency was founded in 2012. Before founding Radiant Elephant the owner, Gabriel, worked in the advertising world as a graphic designer and copywriter. His ads and cop have been featured in The New York Times, the Wall Street Journal, and many other national publications. He then pivoted into digital marketing and web design as a natural extension of his love of branding and marketing. He wanted to start his own digital agency to offer something different to business owners. He teamed up with his wife, Julia, to start Radiant Elephant.
Julia has been a photographer and color correction specialist for most of her life. She began working for her sister, a high-end wedding photographer when she was in her teens. Over the years she learned graphic design and branding and realized her true love, branding, and brand photography. Together with the rest of the team, Radiant Elephant has been offering the areas best web design, branding, and marketing to businesses across the globe.
What Makes Radiant Elephant Different Than Other Marketing Companies?
We started RE because honestly we got fed up with the way most marketing agencies work. Many things are outsourced for pennies on the dollar, customer service was always lacking and the quality of work was just not that good. The agencies we have worked for weren't customer-centric. We believe in transparency, honesty, and work tirelessly to get results for our clients. We started Radiant Elephant to be an agency that offers high-quality work that is done in-house and as an agency to offer the very best customer service. Our strength is in our talents and our passion. We are a full-service agency, and that is what our clients love about us. Beautiful website? We got that covered. Have a new service and want to run some high converting Facebook ads? We got that too. No matter your business needs we got you covered. We are lean, but we can also create the team you need no matter how large. But the biggest differentiator is that we care. We care about your business and we care about your goals.
How Does The Process Work?
First, we offer you a free 20-minute consultation to get the specifics we need to create a proposal. Then we work on a proposal with the best roadmap for your success. Once the proposal is approved we send you a contract and depending on the service an invoice for a 50% deposit. For services with no deliverable (SEO, some Marketing projects) we charge upfront. We send you a request for any assets we need and get to work. We try to keep the process as simple as possible for you.
What Industries Do You Specialize In?
We are not one of those niche design and marketing companies. We see a lot of them around, and while can be cool to be niche, we don’t want to just design one kind of website all day. The problem with niche companies is that everything ends up looking the same. Which is bad for the client. Who wants a website that looks just like your competitors? No one. We are industry disruptors. Our clients come to us because they want to stand out and position themselves differently than their competition. Because they know that this is the way to succeed.
That being said we have worked with a wide array of different industries; healthcare and wellness, dentists, restaurants, small businesses, fashion and clothing brands, personal brands, life coaches, construction, and art galleries to name a few.
Good design and marketing transcend your niche or industry. With our UX design expertise, we start by understanding your audience and we design everything to appeal to that audience. We offer the best UX design in NJ and great UX design translates into high conversions regardless of niche.
If you think you need to hire a marketing agency that specializes in only your niche then we are probably not a good fit. If you are looking for a company to think outside the box and that will work hard to position you in a way that differentiates you from the competition then you should get in touch with us. Because that is what we do best.
How Long Do Projects Take?
It really depends on the project. Web Design projects tend to take the most time. But the more receptive the client is to get us assets and answer questions the faster it goes. We offer really fast turnaround times. Many other web design companies average 12-16 weeks to complete medium-sized projects. We typically complete projects like this in 4-8 weeks. And for clients that really need it faster, we do offer expedited completion for an additional charge.
Many marketing projects are completed within a week or two, depending on the complexity. But we have clients that reach out and want to launch a Facebook Ad campaign in a week or two and we meet these deadlines.
Basically, we are fast. We take on a limited number of clients at a time so we can devote ourselves to each project. If that sounds good, we should talk.
Your digital assets are the most important revenue generators your business has. Our process guarantees powerful results.
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